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Challenge

The case management system, housed in an outdated federal data center, was struggling to meet growing user demands. Its legacy infrastructure caused slow data processing, inefficient crime data searches, and offered limited capacity for the increasing case submissions. This substantially limited the capability of analysts to efficiently solve cases.

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Solution

i3 modernized the system by migrating it to the cloud, upgrading its capabilities, and enhancing software development practices to increase system efficiency and transparency. Specifically, i3:

  • Utilized AWS for scalable infrastructure, leveraging AWS CloudFormation for Infrastructure as Code (IaC) to create a reliable and repeatable deployment process.

  • Replaced the legacy FAST search engine with Elasticsearch, resulting in a 100-fold improvement in search speed.

  • Implemented Agile methodologies to accelerate release cycles and shift from quarterly to bi-monthly updates for shorter update cycles, faster deployment of system improvements, and increased transparency.

  • Established a modern Continuous Integration/Continuous Deployment (CI/CD) pipeline using GitLab, Docker, and AWS Elastic Container Service (ECS) to automate the deployment and testing processes and significantly increase efficiency.

  • Conducted comprehensive security scans, remediated vulnerabilities, and ensured federal security standards were met to obtain the system’s Authority to Operate (ATO).

  • Incorporated machine learning algorithms to increase system performance and capabilities.

  • Implemented a modern graphical user interface (GUI) to increase accessibility and ease of use.

"The i3 team works purposefully and patiently to bring the government's vision to life. Due to their efforts, the government now sits in a better position to more accurately and reliably track agency/user information and this will greatly impact the program's customer service. While they have been tasked with multiple priorities, they are extremely responsive. Their willingness and ability to remove impediments allows us to be successful as a team. We appreciate you all!”

– DOJ Representative

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Case submissions have increased by 1,149% since the system modernization.

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The system now offers faster response times, improved data analytics, and a user-friendly interface leading to increased end user satisfaction.

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The new cloud-hosted platform is scalable and provides a security-focused architecture and enhanced disaster recovery capabilities to ensure the protection and preservation of sensitive data.

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DOJ Violent Criminal Case Management System

i3 modernized and migrated the DOJ's Violent Criminal case management system to AWS Government Cloud, addressing aging infrastructure, outdated functionality, and scalability issues that hindered law enforcement’s capability to analyze and solve cases. By upgrading capabilities and streamlining development cycles, i3 enhanced system performance, usability, and security resulting in an increase in case submissions and significantly improved user satisfaction.

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