Privacy Policy

Privacy Policy

Welcome to i3. Your privacy is important to us. Please read this Privacy Policy carefully. It explains our practices regarding the collection, storage, use, processing, and disclosure of personal information that we receive in the course of providing our online products and services to you.

This Privacy Policy applies to information that we receive in the course of providing our online products and services to you. It does not apply to any third-party websites, services, software, or applications, even if they are accessible through our online products and services.

In this Policy, We Use the Following Definitions

We refer to our website as the “Site.”

We refer to ourselves (i.e., i3 LLC) as “i3,” “we,” “us,” and “our.”

We refer to all of the online products and services that we provide to you, individually and collectively, as the “Services.”

We refer to you, the person accessing our Site or accessing or using our Services, as “you,” “yourself,” and “your.” In the event that you purport to be an agent or other representative of an entity (e.g., as an officer or employee) or in the event that you otherwise, in fact, act on behalf of such an entity, the terms “you,” “yourself,” and “your” comprise you and such entity, unless the context suggests that the applicable term applies only to you, as an individual.

Other Definitions We Use in this Policy

The term “Personal Information” refers to any information that identifies, relates to, or could reasonably be linked to you, as an individual, or to your household. Personal Information that has been rendered anonymous in such a way that neither you, as an individual, nor your household can be identified (and in a manner that is irreversible) is no longer considered Personal Information. Also, information that can be used to identify an entity but cannot be used to identify a living individual (or his or her household) is not Personal Information. Personal Information also does not include publicly available information that is from federal, state, or local government records. The term Personal Information, as used in this policy, is meant to include the definition of “personal data” found in the GDPR and the definition of “personal information” found in the CCPA (as defined below).

What Regulations are Addressed by this Policy?

There are many privacy and data security laws and regulations to address, not to mention our policy of ensuring our customers’ privacy. So, while we strive to endeavor to comply with the requirements of each privacy and data security law and regulation that governs our activities as a business (“Applicable Laws”), we do so across the board for all of our customers and all such laws and regulations, and all Personal Information is treated with the same level of care.

Depending on the circumstances, including, without limitation, your place of residence, the location from which you access and use the Services, and the nature of the Personal Information received, the Applicable Laws may include:

The European Union’s General Data Protection Regulations (European Parliament and Council of European Union (2016) Regulation (EU) 2016/679) (“GDPR”); and

The California Consumer Protection Act (California Consumer Privacy Act of 2018, Civil Code sections 1798.100 et seq., and the California Consumer Privacy Act Regulations promulgated pursuant thereto) (“CCPA”).

While we handle all personal information equally – meaning that we likely exceed the requirements for a specific single regulatory authority – we respond to inquiries and requests about Personal Information based on the residency of the individual identified by the Personal Information (for example, for someone resident in the EU, we would base our response on the GDPR and, for a resident of California, we would base our response on the CCPA).

What Information Do We Collect?

We may collect the following types of Personal Information from you:

  • Your name and email address
  • The name of any entity that you represent (e.g., as an officer or employee) and that entity’s physical address
  • Information you choose to provide us through submission of Support tickets and our Contact Us page
  • We may retain server logs, which include the Internet Protocol (or IP) address of every request to our servers

We may also collect and aggregate information about the use of the Site and Services. That information could include information such as your IP address (an IP address is a unique numerical address assigned to a computer as it logs on to the internet), browser type, operating system, the web page that you were visiting before accessing the Site, the pages or features of the Site that you browsed and the time spent browsing those pages or features, search terms you use, the links on the Site that you clicked on, and other use statistics. If you access the Site using a mobile device, we collect information such as a device identifier, user settings, and the operating system of your device, as well as information about your use of the Services.

What Do We Use Your Personal Information For?

We, including individual members of our team, will use your Personal Information, in compliance with this Privacy Policy, to help us deliver the Services to you. The information we receive may be used in the following ways:

  • To compile statistics and analysis about your and other customers’ use of the Site and Services.
  • To personalize your experience — your Personal Information helps us to better respond to your individual needs in a support ticket or troubleshooting call.
  • To improve customer service — your Personal Information helps us to identify issues affecting your use of the Services and to more effectively respond to your customer service requests and support needs, including contacting you about your customer service requests or issues.
  • To contact you about the Services that you have requested that we provide to you, including sending you periodic emails — the email address you provide may be used to send you information, notifications that you request about changes or in response to your username, respond to inquiries and/or other requests or questions, or to alert you of updates to protect your system from new types of online attacks and to send periodic emails containing information relevant to your account and the products you use.
  • To comply with the law – we may use your Personal Information if and when it is necessary to do so in order for us to comply with a legal obligation, including sharing information with courts, regulatory authorities, law enforcement officers, and private parties if and when we believe it is necessary and appropriate to do so in order to comply with the law (e.g., a stature or a regulation), in response to legal process (e.g., a subpoena or a claim), or in response to other lawful government requests (e.g., court or agency orders). This may include use and disclosures that we believe are necessary and appropriate to protect our property, rights, and safety and the property, rights, and safety of other, including the general public, and to try to put an end to any activity that we believe is illegal, unethical, or legally actionable.
  • To enforce our contracts and policies – we may use your Personal Information if and when it is necessary to do so in order to enforce our contracts with you, such as any terms or conditions governing your access to and use of the Site and Services, and any policies, such as this Privacy Policy, that govern activity on the Site and in connection with access to and use of the Services.

How Do We Protect Your Personal Information?

We implement a variety of security measures to maintain the safety of your Personal Information when you enter, submit, or access your Personal Information.

Do We Use Cookies?

Yes. “Cookies” are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow). These cookies enable the website to recognize your browser and, if you have a registered account, associate it with your registered account. We may use both “session Cookies” and “persistent Cookies” to identify that you’ve logged in to the Services and to tell us how and when you interact with the Site. We use cookies to understand and save your preferences for future visits and compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future. We may also use Cookies to monitor aggregate usage and web traffic routing on the Services and to customize and improve the Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions, features, or functions of the Site or Services.

Essential Cookies: These Cookies help run the Site and make your experience better. These include Cookies that allow you access to a members-only part of the Site or help the content of the Site load quickly. These Cookies are only used to provide you with the Services.

Functionality Cookies: These Cookies allow the Site to remember preferences you have selected, such as login details or other selections you may have made. These are designed to make it easier to use the Site and not have to set the same preferences every time.

Social Media Cookies: We may use social media tools on the Site; these Cookies allow the applicable social media network to record when you have liked or engaged with a social media tool on the Site. In some situations, the social network may send us data that you have set to share. If you do not want the social media network to share information with us, check your privacy settings with the social media network.

Advertising Cookies: These Cookies allow us to track browsing habits as you visit the Site. Based on your browsing history and with your permission, we may use third-party advertising partners who can then display to you a relevant ad when you are on a third-party Site, such as a social media platform. Within these Cookies, we may also know your precise location such as latitude, longitude, internet protocol based geolocation (or GeoIP), and other location-specific information. Please see below for your choices on Cookies and the use of advertising.

We may also collect information via standard server logs or clear GIFs (also known as “Web Beacons”). Web Beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. We, or third-party service providers acting on our behalf, may use Web Beacons and pixel tags to help us analyze usage and improve our functionality. Social media tools, like widgets and plug-ins, may be offered so you can share information on other sites, such Facebook and Twitter. These interactive mini-programs collect your internet protocol (or IP) address, record the pages you visit on the Site, and set Cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by this Privacy Policy. If we link or associate any information gathered through passive means with Personal Information, we treat the combined information as Personal Information subject to this Privacy Policy. Otherwise, we use information collected by passive means in non-personally identifiable form only.

We use the following third-party Advertising Cookies to present you with opportunities to access Services on the Site:

We use Google Analytics Cookies to allow us to see how you use the Services so that we can improve your experience. We encourage you to read the Google Privacy Policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Personal Information collected to track and examine the use of the Services, to prepare reports on its activities and share them with other Google services. Google may use the Personal Information collected to contextualize and personalize the ads of its own advertising network. Personal Information collected: Cookies and Usage Data. Place of processing: United States.

“Do Not Track” Options Will Not Affect How We Use Your Personal Information

Although we do our best to honor the privacy preferences of you and our other customers, we are not able to respond to Do-Not-Track signals from your browser at this time. As discussed above, we track websites and app usage information through the use of Cookies for analytic and internal purposes only. Because we do not collect this information to track you across websites or apps over time, your selection of the “Do Not Track” option provided by your browser will not have any effect on our collection of Cookie information for analytics or internal purposes.

Do We Disclose Any Information to Outside Parties?

Except as set forth below, we do not sell, trade, or otherwise transfer to outside parties your Personal Information. Non-personally identifiable visitor information, however, may be provided to other parties for marketing, advertising, or other uses. We may contract with third-party service providers to assist us in better understanding the Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our contracts with you and policies; or protect our or others’ rights, property, or safety, as described in more detail above.

Your Personal Information may also be transferred to another company in the event of a merger, acquisition, reorganization, or other change of ownership or control that involves a transfer or assignment of all or part of our businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use, and disclosure of Personal Information is limited to the purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on the Site for thirty (30) days of any such change in ownership or control that involves a transfer or assignment of your Personal Information or as otherwise required or permitted by law.

How Do We Handle Global Transfers and Processing of Your Personal Information?

The Site and Services are designed, developed, hosted, operated, supported, maintained, and otherwise offered by us in the United States. If you are located in another jurisdiction or access or use the Site or Services from another jurisdiction, know that your information will be transferred to, stored, and processed in the United States. By accessing and using the Site and Services and permitting us to receive information, you consent to this transfer, processing, and storage of your information in the United States. It is important to note that the privacy laws in the United States may not be as comprehensive as those in other countries, such as the European Union, Asia, or other regions of the world. Our service providers use appropriate safeguards to transfer your Personal Information to the United States, and this is provided for in the terms related to privacy and data security that we have entered into with those service providers.

Personal Information that we receive from you may be processed by staff operating outside the United States who work for us or for one of our suppliers. For example, such staff may be engaged in the processing of an order for the Services, the processing of your payment details, and the provision of customer support services. By permitting us to receive your Personal Information, you agree to this transfer, storing, or processing. We will take all reasonable steps to make sure that your

Personal Information is treated securely and in agreement with this Privacy Policy. Personal Information that we receive is stored on secure servers. Details relating to any transactions entered into via the Site or the websites or services operated by our service providers will be encrypted in motion and at rest.

The transmission of information via the internet is not completely secure; therefore, we cannot guarantee the security of Personal Information that we receive electronically, and transmission of such Personal Information is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of the Site, you are responsible for keeping this password confidential.

For customers who are licensing our products or services, it is our policy that we do not “sell” (as defined under the CCPA) customers’ data processed by us. Our customers’ data is always treated as sensitive.

In certain situations, we may be required to disclose Personal Information in response to lawful requests by government authorities, including to meet national security or law enforcement requirements. Where our third-party suppliers are in the United States, we have ensured that their services comply with the EU-US Privacy Shield Framework’s principles.

Retention of Your Personal Information

We retain your Personal Information for as long as we need to fulfill the Services. In addition:

  • We may keep data linked to Cookies, Web Beacons, and other online identifiers for up to three years.
  • If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for five years after that. If a settlement means that we have to keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement officers, then we keep a record of this for one year beyond the end of the investigation.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on the Site. This Privacy Policy only applies to the Site, so when you link to other websites you should read those separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked websites. However, we seek to protect the integrity of the Site and welcome any feedback about linked third-party websites.

Children’s Online Privacy Protection Act Compliance

The Site and Services are directed to people who are at least 13-years-old or older. We strive to comply with the requirements of the Children’s Online Privacy Protection Act (or COPPA). If you are under the age of 13, do not use the Site or Services. We do not knowingly collect personal information from children under the age of 13 years. If you nevertheless believe that your child has provided us with their Personal Information, please contact us and we will delete it.

Online Privacy Policy Only

This Privacy Policy applies only to information that we receive through the Site or in connection with the online features of the Services and not to information collected offline.

Your Consent

By accessing or using the Site or online features of the Services, you acknowledge that you have read this Privacy Policy and understand our practices regarding the collection, storage, use, processing, and disclosure of Personal Information that we receive in the course of providing the Site and Services to you.

Your Rights

Other rights you have concerning Personal Information that we receive include the rights to:

  • Ask for a copy of your Personal Information

This is known as a Subject Access Request. If you would like a copy of some or all your Personal Information, please contact us at the address listed below.

  • Ask us to correct your Personal Information

It is your right to lodge an objection to the processing of your Personal Information if you believe that the legal ground “relating to your particular situation” applies. The only reason we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights, and freedoms, or the processing is for the establishment, exercise, or defense of a legal claim.

  • Ask us to erase certain categories or types of information

If you choose to remove your Personal Information, you acknowledge that we may retain archived copies of your Personal Information.

  • Ask us to restrict certain processing

You have the right to object to processing Personal Information. Where we have asked for your consent to process information, you have the right to withdraw this consent at any time.

  • Obtain the information you provide in a structured, machine-readable format, and Ask us to transfer your Personal Information to other organizations.

And, for California Residents, you have rights as a California resident under the CCPA to:

  • Ask we not sell your data.

We do not sell, as defined by the CCPA, any consumer information, so we do not need or have a ”do not sell my info” button

  • Request information about what information we hold on you (see above list of categories)
  • Request information about the specific pieces of Personal Information we have collected about you.
  • Request the categories of third parties with whom the business shares Personal Information.
  • Have inaccurate data corrected
  • Request that we delete any Personal Information about you that we have collected about you within the limits of the CCPA
  • Have equal service and price, even if you exercise your privacy rights.

Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post those changes on this page and update the “Last updated” date at the top of this page.

How Do You Contact Us?

If you have questions about our practices regarding the collection, storage, use, processing, and disclosure of Personal Information that we receive in the course of providing the Site and Services to you, you may contact us as at:

i3, LLC

8280 Willow Oaks Corporate Dr, Suite 600

Fairfax, VA 22031